If you had trouble with receiving Tokens or items in the app, please reach out to dac-help@weplaydots.com and we would be happy to help you retrieve those items. Please send us an e-mail with the following information to expedite our ability to help:
  • Dots & Co Player ID
  • The in-game item purchased (ex. "100 Tokens and 3 Erasers")
  • Screenshot or E-mail Attached of purchase receipt from Apple or Google

If you would like to inquire about a refund:

For iOS:
All refunds must be handled by Apple. Details on how to request refunds can be found on the following link, and will be granted based on Apple's discretion.

For Android:
Please e-mail dac-help@weplaydots.com with your Player ID and proof of purchase (Google Receipt e-mail forwarded or screenshot) with the Order Number visible (starting with "GPA.").

For more information via Google, please visit: https://support.google.com/googleplay/answer/2479637