At times it may take up to 24 hours for the purchase to get registered in the game as our system needs to receive the confirmation from different platforms.
If you still haven't received the items, please check your email for the iTunes receipt or follow these steps on your device:
- Open the Settings app on your device
- Tap your name, then tap Media & Purchases. You might be asked to sign in.
- Tap Purchase History and select the order to get the receipt.
- Take a screenshot of the same and send it to us
For further assistance, please contact Apple Support
On Google Play:
If you still haven't received the items, please check your email for the Google receipt or follow these steps on your device:
- Open the Play Store (You must be signed in)
- At the top right, tap your profile icon
- Tap Payments and subscriptions
- Tap Payment method > More options > More Payment Settings
- You will be redirected to Google Payments Center Page
- Tap on Menu (Top left hand side) > Activity
- Click on the order you are looking for and take a screenshot to share with us
- You can also visit Google Pay to get your receipt on Device or Web
For further assistance, please contact Google Support