When you receive a Pending Purchase error after attempting to buy something in Two Dots this likely means that the purchase was successful but due to network connectivity Two Dots was not able to confirm the purchase with the App/Play Store.
To complete the purchase on iOS simply ensure that you have a good internet connection, force quit (https://www.imore.com/how-force-quit-apps-iphone-ipad) the Two Dots app, and then reopen it. As soon as you open to the main map you should see a popup confirming the purchase was completed successfully. If you do not see the popup confirming the purchase please wait a few minutes and try restarting the app again.
For pending purchases on Android, we have to wait for the Play Store inform us that the purchase exists. This means that you may have to wait up to 24 hours before the purchase can be completed. Our recommendation is to ensure you have a good internet connection, try force stopping (https://www.wikihow.tech/Force-Quit-Apps-on-Android) Two Dots, and then reopening it as soon as the purchase fails. Please try this again in 24 hours if the first app restart did not complete the purchase.
If you have tried the above steps to complete your pending purchase but have still not be granted your items, please contact our support team. We will be more than happy to make things right. Be sure to include your Player ID so we can assist you as quickly as possible.